1. Information We Collect
When you register or use the 12100 platform, we collect several categories of information to ensure the services we offer function properly and securely for all users in Malaysia.
Account Information
During registration, we collect your full name, email address, phone number, and date of birth. This information is required to verify your identity and ensure that only eligible users — those aged 18 and above — can access the platform.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect payment-related information such as your bank account holder name, partially masked account number, and bank name. We do not store full bank account numbers or card details directly in our systems.
Device & Browser Information
We also automatically collect technical data including IP address, browser type, operating system, screen resolution, device language and information about how you interact with the platform. This data is used to identify technical issues and improve the user experience, particularly for users accessing via smartphone.
Usage Data
Pages you visit, games you access, session duration, and in-platform actions are recorded as usage data. This helps 12100 understand usage patterns and improve platform navigation and content.
2. How We Use Your Information
All information collected by 12100 is used responsibly and solely for the purposes stated below:
- Identity verification — To ensure that accounts are only accessible by their rightful owners and to prevent misuse.
- Transaction processing — To accurately and securely process MYR deposits and withdrawals through local payment channels.
- Service improvement — To understand how users interact with the platform and make ongoing improvements to the interface and performance.
- Support communications — To contact you regarding enquiries, technical issues or important notifications related to your account.
- Security & compliance — To detect suspicious activity, prevent fraud and ensure the platform meets relevant legal requirements.
- Account management — To manage your account settings, transaction history and preferences within the 12100 platform.
12100 does not use your data for third-party advertising or sell user profiles to any external company.
3. Cookies & Tracking Technologies
12100 uses cookies and similar tracking technologies to ensure the platform's core functions run smoothly, enhance session security, and understand how users interact with the platform.
Types of Cookies Used
- Session cookies — Required to maintain your login status while you use the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies — Saves your language preference and display settings for a more personalised experience each time you return to the platform.
- Analytics cookies — Used internally to analyse platform performance, identify the most frequently visited pages, and understand user navigation flows.
- Security Cookies — Helps detect suspicious login attempts and protects your account from unauthorised access.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality, including the ability to stay logged in. Continued use of the 12100 platform constitutes your consent to the use of cookies as described above.
4. Data Storage & Security
12100 takes its responsibility to protect users' personal information seriously. All data transmitted between your device and our servers is secured using SSL (Secure Sockets Layer) encryption, meaning information cannot be read by unauthorised parties while in transit.
Your personal data is stored on servers protected by strict access controls. Only authorised personnel may access user data, and only where necessary to carry out service functions. Account passwords are stored in encrypted (hashed) form and cannot be read by anyone, including our technical team.
Payment information such as bank account numbers is handled with additional protection. 12100 does not store full card numbers or sensitive payment details in readable format. All MYR transactions are processed through payment channels that comply with industry security standards.
User data is retained for as long as necessary to fulfil platform operational purposes and legal compliance obligations. When an account is closed at the user's request and no legal obligation requires continued retention, personal data will be deleted or anonymised within a reasonable timeframe.
5. Sharing Information with Third Parties
12100 does not sell, rent, or distribute users' personal information to third parties for marketing purposes. However, there are limited situations where we may need to share certain information:
- Payment providers — Information required to process MYR deposit and withdrawal transactions is shared with legitimate payment service providers such as banks and local e-wallet operators. This sharing is limited strictly to what is necessary.
- Legal compliance — Where required by Malaysian law or a valid court order, 12100 may be obligated to disclose information to the relevant authorities.
- Fraud prevention — In cases of suspected fraud or money laundering, information may be shared with relevant enforcement agencies in accordance with legal obligations.
- Technical service providers — Third parties assisting with the platform's technical infrastructure may have limited access to certain data, subject to strict confidentiality agreements.
All data sharing is conducted on a minimum-necessity basis — only information that is strictly required for the stated purpose is shared.
6. User Rights, Policy Changes & Contact Us
As a 12100 platform user, you have certain rights regarding your personal information:
- Right of access — You may request a copy of the personal information we hold about you by contacting our support team.
- Right to rectification — If your information is inaccurate or out of date, you can update it through your account settings or contact support for assistance.
- Right to erasure — You may request the deletion of your account and personal data. Such requests will be processed subject to data retention obligations required by law.
- Right to object to processing — You may object to the use of your data for specific purposes, except where processing is required by law or for operational necessity.
- Right to lodge a complaint — If you believe your privacy rights have been violated, you may lodge a complaint with the relevant data protection authority in Malaysia.
Changes to This Privacy Policy
12100 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage users to review this page periodically. Continued use of the platform after any changes constitutes acceptance of the updated policy.
How to Contact Us
For any enquiries, requests, or complaints regarding your data privacy, please contact the 12100 support team by email at [email protected]. You may also refer to the FAQ to find answers to common questions about your account and privacy.